APetMemorial.com by Say it in Stones

Payment Methods We Accept

Say it in Stones accepts several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make at Say it in Stones will be 100% secure. All prices on Say it in Stones are listed in U.S. dollars.

Credit Cards

Say it in Stones currently accepts Visa and MasterCard. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Fax, Phone, or Mail Orders

If you prefer to call or fax your order to us at Say it in Stones, the phone numbers are noted below. Our customer service specialists are available Monday through Friday 9:00am to 7:00pm EST. Phone (U.S. only) toll free: 888-956-1017 Fax: 360-956-9493

To Fax Or Mail An Order:

Shop the site to find the products you would like and then add the items to your shopping cart. Proceed by clicking the "Secure Checkout" option.

After entering all the appropriate information, select the Fax-In or Mail-In option as your Method of Payment, then submit your order.

Your order will be safely stored in our system until we receive your payment information via fax or mail. Providing you entered an email address, you will receive an email confirmation for your order that will also remind you to send your payment to us so we are able to process your order in a quick and efficient manner.

Cancellation Policy

If you would like to cancel your order or a portion of your order, Say it in Stones will attempt to do so, however we cannot guarantee cancellations that are made after 4:00 P.M. PST on the day that you place the order. In order to make a cancellation request, please call toll free 888-956-1017. No email requests, please.

Want to know how your order will cost to ship?

We provide a shipping estimate button. After you add your items to the shopping cart, click on "shipping estimate" to view shipping for your order.

Order Processing and Delivery Time

Orders will be shipped within five to seven business days from the time you order them. Custom etching might take up to two weeks.

International Shipping

Our products are available for international shipping. Please email us with the quantity you want and we will get back to you with a shipping cost asap. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping costs do not include duty, tax, or brokerage fees as these are billed separately.

Enjoy SAFE & SECURE Shopping at Say it in Stones

Approximately 6 to 8 BILLION dollars of purchases (a year) are being made through thousands of Web Sites, by nice, every-day people just like you; and this astounding figure is growing rapidly each year. That is because, so many people understand how very Safe and Easy it is to purchase on the Web.

When you make purchases at Say it in Stones you may pay for your order online, by credit card (Visa/MasterCard), by sending a check or money order to our address (displayed on our secure order form), or through PayPal. If you prefer to pay by calling in your credit card over the phone, we can accommodate you that way as well. For your convenience, our phone number is at the bottom of the order page.

Say it in Stones offers state-of-the art secure online ordering, which means your information is completely protected by the latest data encryption technology. When you enter your information on our Secure Order Form (displayed on your screen), and press the Order button, your information goes through a highly secure encryption process, not allowing any person on the Internet to see it. Within just a few seconds, it reaches our credit card authorization computer, is decrypted and is quickly authorized without any human intervention. It's Fast and Safe!

Purchasing at Say it in Stones is far safer than giving your credit card to a waiter in a restaurant, a counter person at a car rental facility, or a gas station attendant. In those cases, your credit card number is on a piece of paper and is potentially visible to many people who work at these establishments. That's not secure...yet, millions of people buy meals, rent cars and buy auto fuel this way everyday.

If you have any further concerns or questions about online ordering, PLEASE feel free to contact us. Either call us or email us with your questions: Toll Free #: 888-956-1017. Email: cs@Say it in Stones

GUARANTEED Customer satisfaction

Say it in Stones is committed to offering the Highest Quality products at the best prices. Say it in Stones offers a One-Year Warranty on every product we sell. That's just how confident we are in the quality of our products. Say it in Stones wants to make sure you are 100% confident when buying from us. Our one-year warranty covers workmanship and material quality. We will replace any products if found to be defective within one year from purchase date. Warranty does not cover damage from or due to mildew, normal wear, neglect, abuse, acts of nature, attacks by animal or children, misuse, improper cleaning, storage or prolonged exposure to inclement weather.

Shipping Methods

All orders that will ship within the continental U.S. are shipped U. S. Postal Service. We do also ship packages via the U.S. Postal Service for international orders, and often for orders shipping to Canada, U.S. Territories, Hawaii, and Alaska.

Our Privacy Pledge

We understand your concern about privacy especially when shopping online. We want to assure you that Say it in Stones respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. Say it in Stones will not sell or give away any of your personal information for any reason.

Security

Our Security Pledge protects you while you shop at Say it in Stones so that you never have to worry about credit card safety. We guarantee that every transaction you make at Say it in Stones will be safe. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL's browser, so that only Say it in Stones can read a buyer's personal information, including the credit card.

Refunds

Say it in Stones is committed to offering the Highest Quality products at the best prices. We back our products with a one-year satisfaction guarantee against defects in workmanship and materials. If you are not happy with your purchase for any reason, contact us (through email or phone) and tell us of your dissatisfaction. If we cannot resolve it, we will provide you with instruction to return the item to us.

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange at it anytime. However, returned items must be new and in unused condition.

All items properly returned under this policy are eligible for a full refund. The full purchase price minus shipping and handling will be credited to the same form of payment used for the original purchase. In the case of an exchange, Say it in Stones will pay to ship the new product to you.

PayPal does not allow refunds, therefore if you paid for your order using PayPal, your refund will be issued as an in-store credit.

Here is the simple process for returning an item to Say it in Stones:

Contact a customer service specialist by either calling 1-888-956-1017 or e-mailing us at cs@Say it in Stones to obtain Return Merchandise Authorization (RMA). Our Customer Service hours are Monday through Friday 9:00am to 7:00pm PST. Upon authorization, you will receive instructions on where to send the return merchandise.

In addition to the product, please include your order number, name, contact information (phone and email) and the reason you are returning the product.

Please return by a traceable carrier such as United States Postal Service registered mail, United Postal Service, or Federal Express to the address provided when you received your Return Merchandise Authorization. Some manufacturers require the tracking number for the returned package to accelerate the return process. This tracking number should be emailed along with your original order number to cs@Say it in Stones.

It takes us approximately five days to process your refund once the item is back in our possession; we will notify you of the status of your return by e-mail.

What do I do if my order is incomplete, incorrect or damaged?

Say it in Stones is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please contact us via email or call us toll-free at 888-956-1017. Our Customer Service hours are Monday-Friday 9:00 a.m. - 7:00 p.m. PST. If you are returning a product because it was defective or we shipped you an item that you did not order, Say it in Stones will pay the return-shipping costs, up to the price of the original ground-shipping.